Flatfight Managed
We fight your disputes for you.
Our team handles every Stripe dispute from A to Z: we create, review and submit the evidence, and tell you when a case isn't worth Stripe's fee. You keep 100% of what you win, for one flat monthly fee.
Managed
From$499/month
Up to 25 disputes a month. Larger volumes quoted.
- Every dispute handled from A to Z: evidence created, reviewed and submitted
- Custom integrations for the systems that hold your evidence
- Weak cases flagged, so you don't spend Stripe's counter fee on them
- Submitted within 2 business days of the dispute arriving
- A monthly report: won, lost, recovered, fees
- Flat fee, never a percentage of what you win
We take on a small number of Managed clients each month.
How it works
You hand over the disputes. Not the control.
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01
Tell us about your disputes
How many you get, what you sell and your typical amounts. We reply within one business day.
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02
Agree an order form
Price, included disputes, turnaround and what we may do on your behalf, on one page. Monthly, with 30 days' notice.
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03
Connect your systems
Install the Flatfight Stripe App and turn off Smart Disputes auto-submission. We set up custom integrations for the tools that hold your evidence.
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04
We handle every dispute
We create, review and submit each response, and tell you when a case is too weak to fight. Want to approve each one first? Say so.
What stays yours
Your account, your customers, your call.
- Everything in your account. Every dispute, the evidence and every action we take appear in your Flatfight account and its audit log.
- Accepting is your decision. We accept a dispute only with your approval, or under a rule you agree in the order form, such as "weak cases under $50".
- Stripe's fees stay with Stripe. Stripe charges its dispute fees to your Stripe account, and refunds the counter fee when you win. We never pay them, mark them up or pass them on.
- No wasted counter fees. When a case is weak, or Stripe's counter fee is more than the amount disputed, we tell you and recommend accepting instead of fighting.
Good to know
Is it a percentage of what you recover?
No. Managed is a flat monthly fee, like every Flatfight plan. You keep 100% of every dispute you win.
What if I get more than 25 disputes a month?
We quote larger volumes, and agree an overage rate in the order form for unusually busy months.
Can you guarantee wins?
No one honestly can. The card issuer decides every dispute. We promise every dispute is reviewed and answered on time, with the strongest evidence you have.
Can I start self-serve and move to Managed later?
Yes. Your disputes, evidence and settings stay where they are; we take over the work.
How is it billed?
Monthly in advance, by card or by invoice, under the order form. Managed isn't bought through checkout.
Talk to us
Tell us about your disputes.
We'll reply within one business day with a few questions and a proposal. Nothing happens to your Stripe account until you've signed an order form and connected Flatfight yourself.
Prefer email? support@flatfight.com